Job Description: Our client is looking for a Process Analyst to focus on driving efficiency through continuous improvement and structured process management.
Hybrid role with 75% onsite work required in Rancho Cucamonga, CA.
Core Responsibilities:
Operational Excellence: Lead business improvement projects using methodologies like Lean Six Sigma and QI Storyboards to identify bottlenecks, and identify and implement strategic solutions.
Process Design & Automation: Lead the design and modification of business processes to streamline operations and integrate new technologies or automation tools.
Performance Monitoring: Analyze key performance indicators (KPIs) and historical data to identify systemic drivers of under-performance and recommend interventions.
Project Governance: Develop KPIs, Metrics and Control plans to ensure project improvements are sustained after completion and maintain accurate documentation of all workflows and test plans.
Stakeholder Collaboration: Act as a bridge between business and technology functions, facilitating workshops to promote a culture of continuous improvement across departments.
Compliance & Risk: Ensure all modified processes comply with corporate policies and local, state, and federal regulations.
Identifies and recommends process improvements and/or automation opportunities to enhance the productivity and operational efficiency of the business
Serves as a consultant, providing advice, business expertise, and recommendations on business and/or operational processes
Challenges existing processes and makes change recommendations to improve safety, costs, customer and other KPI improvements
Facilitates the documentation of processes and control
Defines, designs, and supports process improvement initiatives across multifunctional areas and ensures alignment with the overall organizational strategy
Leverages and partners with all impacted business units including operations, customer service, engineering, IT, audits, risk management and other departments to drive and deliver improvements to the processes
Identifies points of process risks or potential failure and makes recommendations to control risk, follow process through to completion
Develops prioritized implementation plan to ensure process improvements are realized
If needed project manages the process and technology change
Capable of managing 3-6 processes of medium to high complexity
Gathers, prioritizes and explains user requirements to support project activities, process improvements, systems development, etc
Prioritizes and manages own workload, and possibly the workload of others, in order to deliver quality results and meet pre-determined timelines
Represents the business and provide coordination within the business, with external service providers and other areas within the utility, on high risk/impact, major projects, and/or operational processes
Uses project management software / tools and applicable templates to prepare documentation, track, monitor and report information, and maintain database(s) as applicable
Ensures accuracy in preparing and promptly completing all required supporting documentation for assigned projects/tasks (i.e., reports, change requests, presentations, invoices, correspondence/communications, tables, charts, files, etc.)
Identifies, takes ownership and/or assists with resolution of issues as they arise, or escalation of issues as appropriate
Participates as a member of the team in executing assigned deliverables within specified parameters if required
Keeps business leaders and other team members informed and up-to-date about the status/progress of projects, and all relevant or useful information related to day-to-day activities
Supports the project team and the business by continuously developing knowledge in own area
Leads and manages a team of direct reports, ensuring continuous development of the team through ongoing coaching and feedback if required
Delivers pre and post implementation validations and ensure product is delivered in accordance with business requirements
Supports the creation and integration of process enhancements
Creates analytical plans to help guide each systematic exercise
Manages the inventory of Champion vs. Challenger testing and deliver performance results
Delivers ad hoc analytics to support new business initiatives and help influence project decisions
Key Requirements:
Education: Bachelor’s degree in Business, Engineering, or a related technical field is typically required; a Master's degree is often preferred for senior roles.
Certifications: Strong preference for Six Sigma (Green or Black Belt) or equivalent quality certifications.
Experience: 5-15 years within the T&D Engineering and Operations Utility sector with 2+ years in process management specialized roles.
Skills: Proficiency in data analysis, Microsoft Excel/Power BI, Tableau and project management software Performance and Visual Management, SQL, SAS, Teradata, Python, R programming,
Process Management: Skilled in Visio or client specific process mapping software Ability to identify process gaps and weaknesses. Ability to prepare and present findings and recommendations in a methodical manner. Ability to consult on the largest and most complex project
