People are the key to lasting integration and cultural change. Fortunately, we are in the people business and integration strategies are our strength. In fact, we’re highly experienced in this critical phase. BridgeSource and its customers recognize that the transformation journey requires thoughtful transfers of ownership, from project to organization.

Utility projects and programs have been known to fail or to fall short of achieving projected results. This happens because the organization does not focus sufficiently on the ‘people aspects’ of the projects’ transformation efforts. A common cause is that management is not fully engaged or in full support of the changes at every touchpoint. The people at all levels -from management to the field-can make or break the success of the project or program efforts.

Our BridgeSource consultants are experts in transformation oversight. We recognize that the project-related products, processes, and activities need to be wholly transferred to the users. Our layered approach includes a variety of activities tailored to the new task performers’ needs. The desired outcome is program adoption and acceptance, to sustain the gains post project deployment.

BridgeSource Utilities Solutions also offers deep skillsets in ‘agile transformation’. This type of transformation promotes a cross-functional focus on decision-making, teamwork, and handoffs from group to group. Our experienced resources are fully prepared to help you lead and monitor the integration. We focus on clarity of user ownership and familiarity of newly assumed responsibilities.

The final phase requires transferring the activities and day-to-day management back to the users within organization. Careful attention must be paid to final documentation and knowledge transfer, as well as the transitioning of software and device maintenance, tracking, and updating. The time invested in this final critical phase guarantees longterm success while maximizing your ROI.